Category Archives: Quality

The Business of Government – An 8-point agenda for Growth

(If you’re in a hurry, go to the Slideshare presentation. You can always come back for the complete read.) The sum total of analyses of India’s 2014 election results already exceeds what one sane person can read in a lifetime. … Continue reading

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10 Books for Start-ups and Small Businesses

For someone who loves books and dislikes naming favourites, it’s tough to quickly make a list of only 10 must-read books. There are so many valuable books an entrepreneur can learn from that this list is only a starting point, … Continue reading

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On Decay: Bad or Good

You may ask, “How much process should we depend on, and how prescriptive or restrictive should we make them?” You may also point out that processes start off with very good intention, but with time – and often distance from head office – the processes decay. And you would be right.
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On Process: Passing On the Genes

Growth needs replication and predictability. Biology gives us a great lesson in how to replicate learnings and functionality: genes (DNA) provide the template for cell functions, and are reproduced almost faithfully from previous generations. In a business, such replication comes from well-designed processes incorporating the intent, the activities and the desired outcomes. Continue reading

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Growth in Recession

I’ve just spent a few (grim) days at the National Retail Federation’s conference in New York – the NRF Annual Big Show. (After all that grimness, I hope you’ll pardon my play on words in the title!) However, the key … Continue reading

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