Category Archives: Quality
For someone who loves books and dislikes naming favourites, it’s tough to quickly make a list of only 10 must-read books. There are so many valuable books an entrepreneur can learn from that this list is only a starting point, … Continue reading
You may ask, “How much process should we depend on, and how prescriptive or restrictive should we make them?” You may also point out that processes start off with very good intention, but with time – and often distance from head office – the processes decay. And you would be right.
Growth needs replication and predictability. Biology gives us a great lesson in how to replicate learnings and functionality: genes (DNA) provide the template for cell functions, and are reproduced almost faithfully from previous generations. In a business, such replication comes from well-designed processes incorporating the intent, the activities and the desired outcomes. Continue reading